Refund policy

We want you to be satisfied with your VEYRA order. If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery so we can review the issue and arrange an appropriate solution.

For hygiene and product-integrity reasons, perfumes that have been opened, sprayed, used, or otherwise altered cannot generally be accepted for return unless the item is defective or was supplied incorrectly.

Eligible returns must be returned in the same condition in which they were received, including the bottle and any packaging supplied with the order.

Some VEYRA products may be authentic tester units. Tester packaging can differ from standard retail packaging and may come in a plain box or without certain retail presentation materials. These differences alone are not considered a defect when the product was clearly sold as a tester.

Once an approved return is received and inspected, any applicable refund will be processed using the original payment method where possible.

To request a return or report an issue, please contact us through our Contact Us page and include your order number and photos where relevant.